MTA IDEP Assessment Services
This application allows customers to schedule IDEP assessments for the Central Business District Tolling Program. Additional features, including assessment status review and appeals submission, will be available in a future release.Scheduling
Schedule/Check appointments for IDEP eligibility assessments
Available Services:
- Bronx, Brooklyn, Manhattan, Queens, and Staten Island Center Scheduling
Quick Access
Important Information
- About the Program: The Central Business District Tolling Program (CBDTP) applies to travel within the Central Business District, also known as the Congestion Relief Zone (CRZ). The Individual Disability Exemption Plan (IDEP) provides a toll exemption for qualifying vehicles when transporting persons with disabilities, including vehicles operated by a caregiver.
- Operating Hours: Assessment center scheduling is available Monday through Friday, 9:00 AM to 5:00 PM.
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How to Schedule an IDEP Assessment: For the fastest service, please schedule your IDEP assessment online. You may also schedule by phone during operating hours, Monday through Friday, 9:00 a.m. to 5:00 p.m.
- Brooklyn, Queens, and Bronx: 844-233-3377
- Manhattan: 888-811-1050
- Staten Island: 866-685-0690